Effective Date: Jan 1, 2025

At Asia Motors Company Ltd (“we,” “us,” or “our”), we strive to provide a seamless and transparent purchasing experience for our customers. This Cancellation Policy outlines the terms and conditions under which you may cancel orders for vehicles, tires (new or used), or other products purchased through our Services, including our website, in-person transactions, or other communication channels. By placing an order with us, you agree to the terms of this Cancellation Policy.

1. General Cancellation Terms

a. Eligibility for Cancellation

  • Orders may be eligible for cancellation only if the request is made within the specified timeframes outlined below and before the order has been processed, shipped, or delivered.
  • Due to the specialized nature of classic and performance vehicles and used tires, cancellations may be subject to specific conditions or restrictions.

b. Non-Refundable Deposits

  • For certain products, such as classic vehicles or custom orders, we may require a non-refundable deposit at the time of purchase. This deposit is non-refundable unless otherwise specified in writing at the time of purchase.

c. How to Request a Cancellation

  • To request a cancellation, contact us as soon as possible using the details in Section 5.
  • Provide your order number, contact information, and reason for cancellation to expedite the process.
  • We may require verification of your identity or order details before processing your request.

2. Cancellation Timeframes and Conditions

a. Vehicles (Classic and Performance Cars)

  • Cancellation Window: You may cancel an order for a vehicle within 24 hours of placing the order, provided the vehicle has not been prepared for delivery or transferred to you.
  • Non-Refundable Deposits: Deposits for vehicle purchases are non-refundable unless the cancellation is due to our inability to fulfill the order (e.g., vehicle unavailability).
  • Custom Orders: Orders for customized or specially sourced vehicles are non-cancellable once the customization or sourcing process has begun, unless otherwise agreed in writing.

b. Tires (New and Used)

  • Cancellation Window: Orders for tires may be cancelled within 48 hours of placing the order, provided the tires have not been shipped or installed.
  • Restocking Fee: If the tires have been processed or prepared for shipping, a restocking fee of 15% of the purchase price may apply.
  • Used Tires: Due to their limited availability, used tire orders are non-cancellable once processed, unless the tires are found to be defective or not as described.

c. Other Products

  • For other products (e.g., accessories or parts), cancellations may be requested within 48 hours of placing the order, provided the items have not been shipped or customized.
  • A restocking fee may apply if the items have been processed or prepared for shipping.

3. Refunds

  • Refund Eligibility: If your cancellation request is approved, we will issue a refund for the eligible amount (excluding non-refundable deposits or fees) to the original payment method.
  • Processing Time: Refunds will be processed within 7-10 business days of approval. The time it takes for the refund to appear in your account may depend on your payment provider.
  • Non-Refundable Fees: Shipping costs, restocking fees, or other administrative fees are non-refundable unless the cancellation is due to an error or issue on our part (e.g., incorrect product delivered).

4. Exceptions

  • Defective or Incorrect Products: If you receive a product that is defective, damaged, or not as described, you may be eligible for a full refund or exchange, subject to our inspection and approval. Contact us within 7 days of delivery to report such issues.
  • Our Inability to Fulfill Orders: If we are unable to fulfill your order due to unavailability or other reasons, we will notify you promptly and provide a full refund, including any deposits.
  • Force Majeure: We are not liable for delays or inability to fulfill orders due to events beyond our control (e.g., natural disasters, supply chain disruptions). In such cases, we may offer a refund or alternative solution at our discretion.

5. Contact Us

To request a cancellation or inquire about this Cancellation Policy, please contact us at:

Asia Motors Company Ltd
Tel: ‪+66 80 519 4781
Email: info@asiamotorscoltd.com
Address: 133 Moo 5, soi 92 Sripoovanart Road, Tambon Hat Yai, Amphoe Hat Yai, Chang Wat Songkhla 90110 Thailand.

We will respond to your inquiries as promptly as possible.

6. Changes to This Cancellation Policy

We may update this Cancellation Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website or through other communication channels. The “Effective Date” at the top of this policy indicates when it was last updated.

By placing an order with Asia Motors Company Ltd, you acknowledge that you have read, understood, and agree to this Cancellation Policy.